Failed to diagnose and fix a brake problem, and charged me for it. Took my car elsewhere and they saw the problem straight away and fixed it with ease. Also, the receptionist treats customers like they are scumbags. We are not scumbags. We are customers. After 20 years, I shall now be going elsewhere for my car repairs. Very disappointing to see it go downhill like this. What happened!?
Dave Walker
15 August 2025
Delt with these guys for years and continued to do so even when I moved out of the area. Honest and trustworthy.
steve nicholls
11 August 2025
I can not fault the mechanics always hard working and friendly BUT the receptionists are rude beyond acceptable, don't expect please thank you or a pleasant manner they clearly do not enjoy their work or want to support a local business, go elsewhere !!
Gillian King
05 July 2025
1st class service as always.
A Jenkins
30 May 2025
Overcharged and Poor Communication I bought my car from this garage some time ago and recently returned for its …
Jaison Joseph
24 May 2025
Overcharged and Poor Communication I bought my car from this garage some time ago and recently returned for its MOT. The MOT flagged minor issues—non-working lights and a split CV boot. One long-standing issue was a rear tail lamp that fills with water when it rains. This has been happening since I purchased the car, and despite several visits, it was never properly fixed. It contributed to the MOT fail, and even now, only one side was replaced—the other still fills with water. The garage proceeded with additional repairs without properly informing me or asking for approval. While I was told the drive shaft might need replacing, there were no symptoms at all—no noise, vibration, or warning signs. On top of that, they replaced the knuckle joint (costing \xa3250) without any discussion or consent. In total, I was charged around \xa3600 for what were mostly minor MOT issues. For reference, replacing a split CV boot is a straightforward job that usually costs around \xa360 in service fees at most garages. Although they didn’t charge for the light repair (acknowledging it as an ongoing issue), it felt like that cost was simply recovered through other work. The lack of transparency and communication was very disappointing. Customers should always be informed and given a choice before major or costly repairs are carried out—especially when there’s no clear evidence that the part even needed replacing.
Jaison Joseph
13 May 2025
Great service and price very reasonable.
karen healy
28 May 2024
Absolutely amazing local garage. They were fully booked until next week but after dropping the car into them on the day they had it up and running great the following day as they fitted it around other jobs. Thanks again!
lewis brearey
21 May 2024
MOT picked up a problem I wasn't aware of so good job guys
Anthony Cole
02 May 2024
Had to pop to Birchington Garage, for a tyre problem and the service is still fantastic. 5 star service as always.
Holly Davis-Chapman
10 April 2024
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
Insurance Group 10, 2 Previous Owners, PEUGEOT PARTNER TEPEE HORIZON; 65 REG 2015, 3 SEATS, W A V (wheel chair adapted vehicle) Wheelchair Ramp - Mobility Vehicle - Disabled Vehicle - WINCH AND ANCHOR SYSTEM, MOT UNTIL 01/2025 3 MONTHS WARRANTY INCLUDED - HORIZON CONVERSION WITH FOLD FLAT RAMP - Parking Sensors, Privacy Glass, Air Con, Spare Key, 33K MILES SERVICE HISTORY COMES WITH NEW MOT & FULLSERVICE, This is a Wheelchair accessible vehicle also known as WAVs and are modified vans or SUVs that undergo special adaptations to enhance accessibility for individuals with disabilities. These modifications on this vehicle include features like lowered floor for seamless wheelchair entry, ramps for effortless wheelchair loading, securement systems to ensure safe travel for the wheelchair. VIEWING IS BY APPOINTMENT, PLEASE CALL TO ARRANGE A VIEWING , 3 months warranty, SERVICE HISTORY SILVER 1 owner, £8995.00. ONCE SOLD ALL OUR VEHICLES WILL COME WITH NEW MOT AND AN RAC PLATINUM WARRANTY. PART EXCHANGE WELCOME. FINANCE IS AVAILABLE subject to terms and conditions, FINANCIAL DISCLOSURE; Birchington Auto Repairs Ltd are a credit broker and not a lender. We are Authorised and Regulated by the Financial Conduct Authority. Finance is Subject to status. If you would like any more information on this vehicle please message or call us on the details listed, for a quicker response please telephone between the hours of 8am and 5.30pm Monday to Friday or 8am till 12 on SATURDAYS.
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If your borrow amount is £6,000 with a deposit of £1,000, a selected term of 48 months, at a representative APR of 17.8%, you would pay £171.56 per month. Total charge for credit will be £2,234.88 and total amount payable is £9,234.88. CarMoney Limited can introduce you to a limited number of finance providers based on your credit rating and CarMoney will receive a commission for such introductions that can either be a % of the amount borrowed or a flat fee. This does not influence the interest rate you’re offered in any way. CarMoney is a broker not a lender.
Birchington Auto Repairs Ltd
5 Minnis Road Station Garage Birchington CT7 9SD
Birchington
£178.63/pm (HP)
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