The UK's attitude towards buying a used car

What do car buyers really think?

As Cazoo is changing the way people buy used cars, we wanted to find out more about the UK's attitude towards used car buying. So we ran a survey with YouGov where we asked over 2,000 UK residents for their thoughts on the used car market. 

Did you know? 47% of people are happy to buy a used car entirely online. This shows that attitudes are moving away from traditional car buying to a hassle-free, convenient online experience.

price is most important factor when buying a used car

What tops the checklist for people buying their next car?

76% of people say that the price of the car is the most important factor, while 32% place having the ability to negotiate the price at the bottom of the list.  

Did you know? We offer a transparent, haggle-free experience and the price you see is the price you’ll pay. 

Men and women both agreed that price, age and mileage are the most important factor when deciding on their next used car. However, women are more concerned about safety, while men are more interested in in-car technology.

Used car buying factors: What do men and women look for?

Men and women both agreed that price, age and mileage are the most important factor when deciding on their next used car. However, women are more concerned about safety, while men are more interested in in-car technology.

The biggest concerns people have when purchasing a used car are issues with the gearbox, closely followed by faulty electrics and clutch problems.

The top three worries around buying a used car

The biggest concerns people have when purchasing a used car are issues with the gearbox, closely followed by faulty electrics and clutch problems.

Did you know? All our cars pass a thorough 150+ point inspection where our technicians check the engine, brakes, suspension and much more.

It’s all about price for potential car buyers. 76% of people believe that the cost of the car is the most important factor, while only 39% say that test driving the car is. 

Price is more important than a test drive when buying a used car

It’s all about price for potential car buyers. 76% of people believe that the cost of the car is the most important factor, while only 39% say that test driving the car is. 

Did you know? With our 7-Day Money Back Guarantee, you can drive your car for up to a week and if you don’t love it, we’ll collect it for free and give you a full refund.

Why people find buying a used car stressful

Over a third of people (36%) find buying a car stressful, with unexpected problems and a lack of knowledge about cars causing the most worry. 

Did you know? With Cazoo, every car comes with a free 90-day warranty and RAC roadside assistance for total peace of mind.

Londoners find buying a used car the most stressful (48%) as opposed to the North West and East Midlands with only 37% of used car buyers finding the process stressful.

Revealed: This part of the UK finds car buying the most stressful

Londoners find buying a used car the most stressful (48%) as opposed to people in the North West and East Midlands with only 37% of used car buyers finding the process stressful. 

74% of people say that used cars being less expensive than new cars are the biggest attraction when buying second-hand. This is closely followed by depreciation costs (52%), insurance (23%) and environmental factors (8%)

What people find the most appealing about used cars

74% of people say that used cars being less expensive than new cars are the biggest attraction when buying second-hand. This is closely followed by depreciation costs (52%), cheaper insurance (23%) and environmental factors (8%), as manufacturing a new car has significant environmental costs.

Did you know? You can part exchange your old car with us and we'll deduct the price of your existing one from the price of your Cazoo car.

When it comes to the quality of used cars, a very high proportion of Brits (81%) find them trustworthy and reliable, with only 19% finding them unreliable.

How used cars score on trust and reliability

When it comes to the quality of used cars, a very high proportion of Brits (81%) find them trustworthy and reliable, with only 19% finding them unreliable.

Did you know? Each Cazoo car comes with recent service, a recent MOT (if required) and have no outstanding finance or insurance issues.

Which region in the UK finds used cars most reliable?

Many parts of the UK find used cars trustworthy, but drivers from the South West (89%) come out on top and find them the most reliable. However, people from Yorkshire and Humber (72%) find them the least reliable.

Londoners are the most open to purchasing an electric car, with 40% of people who live in the capital saying that their next car could be an electric one.

The city that’s most likely to buy an electric car

Londoners are the most open to purchasing an electric car, with 40% of people who live in the capital saying that their next car could be an electric one.

Did you know? We have a wide range of electric and plug-in hybrid cars across different makes and models.

Methodology 

All figures, unless otherwise stated, are from YouGov Plc.  The total sample size was 2087 adults of which 1,468 own a car. Fieldwork was undertaken between 10th - 11th December 2019.  The survey was carried out online. The figures have been weighted and are representative of all UK adults (aged 18+).

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