Everyone I came into contact with was so nice and the handover process was very exciting and friendly. My Handover Specialist talked me through each feature of the car when he delivered it to my home. I took a while looking at everything and asking questions and he didn’t seem to mind one bit - he said that part of the service is making sure that each customer is happy with their car.
We had a bit of a problem as we bought the car on my partner’s credit card but he was away and the Handover Specialist told me that he needed to see the exact card to handover the car. However, the Handover Specialist was very understanding and we FaceTimed my partner and verified the card.
The second time the car was delivered they delivered it to my hospital because I was so busy. It was really funny seeing the Cazoo transporter arrive outside the hospital! They even paid for my train fare whilst the car was being fixed.