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Can I buy a car during Covid restrictions?

If you want to buy a car while the Covid pandemic continues, here's everything you need to know.

Cazoo Editorial Team Byline Icon

By Cazoo editorial team

While Covid has definitely not gone away, and restrictions are regularly eased or tightened, car dealerships are still open for business. It’s absolutely possible to buy or sell a car safely.

Here’s everything you need to know.

Are car dealerships open for business again?

Since the last lockdown, car dealerships have been allowed to reopen their doors to ‘walk-in’ customers. That means you can just turn up to any dealership and walk in to buy a car.

Dealerships must remain what the government calls Covid-secure, which means you must wear a mask indoors and maintain social distancing. That may mean limits on the number of customers in the showroom at any given time. So although you probably won’t need an appointment to visit a dealership, you may be asked to wait outside while other customers are being helped.

At Cazoo, we have hand sanitiser stands at the entrance of all our Customer Centres, so you can help yourself to a pump or two. We also ask that you wear a face mask when entering to keep yourself and everyone around you safe.

Can I still ‘click & collect’ to buy a car?

The majority of car dealerships operated ‘click & collect’ services during lockdown periods. This lets you buy the car you want online or over the phone, then collect it from the dealership or have it delivered to your home. 

Many dealerships have found that click & collect is popular with customers and have continued offering such a service. At Cazoo, you can buy a car entirely online, then collect it from one of our Customer Centres or choose to have it delivered to your door for a £99 fee.

Can I test-drive a car before buying it?

Car dealerships can allow ‘walk-in’ customers to test-drive a car before deciding whether to buy it. Covid-secure guidelines mean you might not be accompanied by a dealership employee during the test drive, as would have normally happened pre-pandemic.

During lockdown, dealerships offered ‘at-home’ test drives, bringing the car to a buyer’s house for them to drive before committing to the purchase. Many still offer this service if a customer asks for it.

At Cazoo, we offer a 7-Day Money Back Guarantee. If you buy a car from us, we give you up to a week after delivery or collection to make sure it suits your lifestyle. If you change your mind, you can return it and we’ll give you a full refund.

Is it safe to buy a car as lockdown eases?

There are strict Covid-19 guidelines for businesses – including car dealerships. Many dealerships carry out contactless deliveries and cars will be thoroughly cleaned prior to collection.

At Cazoo, your safety is our top priority. All handovers are conducted at a safe distance and each Cazoo car is sanitised inside and out at our Vehicle Preparation Centre. We deep clean everything, from the back seats to the boot and even the engine. We also use ozone gases to kill 99.9% of viruses and bacteria.

Before a car is delivered or collected, we fit protective covers to the front seat, door handles and gear stick. Our Handover Specialists wear PPE when they hand over a car and all handovers take place from a safe distance of at least two metres.

What’s the situation in Scotland, Wales and Northern Ireland?

Car showrooms in Scotland, Wales and Northern Ireland are open for business.

Can I sell my car now?

Yes, you can sell your car privately. Social distancing should be observed whenever possible, and if you wish to accompany the buyer on a test drive, it’s advisable to wear a mask.

Another option is to part exchange or even sell your current car to Cazoo. We give you an instant car valuation for your current car that won’t change or include any extra fees. When we deliver your car, or if you choose to collect it from one of our Customer Centres, we’ll take your old car off your hands at the same time.

There are lots of high-quality used cars to choose from at Cazoo. You can also get the latest models with a Cazoo subscription. For a flat monthly payment you get a new car, insurance, maintenance, servicing and tax included. All you need to add is fuel.

Find the car you love, then simply decide on the length of your contract and choose either home delivery or collection from your nearest Cazoo Customer Centre.

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