If you’d like to return your car within the 7-Day Money Back Guarantee period, you’ll need to contact us to book a pick up within 7 days of your delivery or collection. The pick up will need to take place within 14 days of when you received the car.
If you don't book within 7 days of your delivery or collection date, or the car isn’t picked up within 14 days of delivery or collection, you won’t be eligible for the 7-Day Money Back Guarantee.
You can book your return by calling us on 020 3901 3488.
If you had your car delivered, we’ll need to pick it up at the same address. We'll also collect your V5C log book at the same time, but if you haven't received it by the time we pick up the car, please post it to Cazoo, 40 Churchway, London, NW1 1LW once it arrives from the DVLA.