Collection FAQs

With locations across mainland UK, you can choose to collect your car from a Cazoo Customer Centre if you prefer. Our centres are open 7 days a week, so you can select a slot that suits you.

Popular questions about our Customer Centres

Yes, you can! At each of our Customer Centres, you’ll be able to learn more about Cazoo, browse our website and, if you find something you like, purchase your car online. You can choose to collect it or have it delivered within as little as 72 hours. One of our Customer Centre Specialists will be on hand if you have any questions.

If you’ve placed an order and have chosen to collect your car, we’ll take your part exchange off your hands during your collection slot.

It simply comes down to however you’d prefer to get your car. For a delivery, we’ll bring it to your door so there’s no need to leave home. If you choose to collect your car, you can do so at your preferred Customer Centre.

Whichever you choose, your Handover Specialist will go through the same level of detail to show you around your Cazoo car and introduce you to its features.

We don’t keep any cars at our centres for browsing but you’re more than welcome to pop by and we can answer any questions you have.

More about our centres

You can’t test drive our cars, but with our 7-Day Money Back Guarantee there’s no need to. You can return your car within the first 7 days if you change your mind. Just let us know and we’ll come and pick it up.

We have Customer Centres across the UK. There’s plenty of parking and we’d love for you to visit us. Check out our locations.

Not just yet, but we're working on it!

Before collection day

We’ll always show you the earliest collect slot for the Cazoo Customer Centre that you’ve chosen. We have slots available in as little as 72 hours.

Once you place your order, you’ll receive a confirmation email with a unique order number and everything you need to know about your collection slot. We’ll also call you the day before to check that you have everything you need and answer any questions you may have.

You’ll need to activate your 7-Day Driveaway Insurance before you collect your car. We’ve included a link in your order confirmation email. You’ll also need to make sure the car is taxed.

You’ll need to collect your car in person and we’ll need to check your valid photo driving licence as proof of identity. If you can’t make it, you can contact our Customer Support Team on 020 3901 3488 so we can reschedule the collection time at no extra cost.

All finance applications need to be completed and confirmed before you can collect your car. This includes completing all identity checks and your e-sign by 4.30pm the day before you’re due to collect your car. If this hasn’t happened, we’ll contact you to rearrange your collection slot.

On collection day

You’ll need to bring three things with you: 

  1. A valid photo driving license that matches your billing address.
  2. A utility bill or bank statement from the last three months as proof of your billing address.
  3. The payment card used to pay for the car.

Your collection appointment will last about 30 minutes or up to 45 minutes if you’re part exchanging your current car.

Head inside and we’ll get you checked in! We’ll get you a refreshment too if you’d like. We’ll then introduce you to your Handover Specialist who will show you around your Cazoo car and answer any questions you have. If you’re part exchanging, your Handover Specialist will check over your current car to make sure it matches the description you provided.

Learn more about our car handover

You can’t take it for a quick spin, but our 7-Day Money Back Guarantee is more comprehensive than a quick spin around the block. We give you up to a week to get to know your car.

If you think you’re going to be late just let us know by calling us on 020 3901 3488.

We carry out a final inspection before all delivery or collection slots. If we find anything that doesn’t meet our standards, we’ll do our best to get it sorted before your time slot which can sometimes cause a delay. If this is the case, our Customer Support Team will contact you to let you know and will reschedule a time that’s convenient to you.

Give us a call to book a return time slot and we’ll pick up your car from your home and give you a full refund.

More about our 7-Day Money Back Guarantee

Keeping you safe

When you arrive, help yourself to a couple of pumps of hand sanitiser and don’t forget to wear a face covering. 

Before we handover your car, we’ll fit protective covers to the front seat, door handles and gear stick to keep your car safeguarded. Your Handover Specialist will wear PPE and all handovers take place from a safe distance of at least 2 metres. They’ll also remain outside of your car whilst they talk you through the features.

How we’re keeping you safe

If you’ve been in contact with someone with the virus or you’re unwell, you’ll need to reschedule your appointment for your safety and the safety of other customers and staff. We’ll put your order on hold until we can rearrange a suitable collection time and you won’t be charged for rescheduling.

Find your next car

Search now