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Our 7-Day Money Back Guarantee

We want you to love your Cazoo car, which is why we give you 7 days to drive it and get a real feel for it. But sometimes it’s just not meant to be. If you decide you want to return your car within the first 7 days, let us know and we’ll collect it completely free of charge. We’ll also give you a full refund, no questions asked.

Your questions answered

You’ve got up to a week to get to know your Cazoo car and to make sure it suits you. If, for whatever reason, you’re not completely happy with it, just let us know before 8pm of the 7th day following delivery and we’ll come and collect it for a full refund.

We can’t accept a return if the car has been modified or altered from the condition it was delivered in.

If you drive the car over the 250 mile limit during the first 7 days, every additional mile will cost £1 per mile and we may not be able to accept the car as a return.

If the car has been in an accident or is damaged, we may not be able to accept the car as a return and there may be charges for damage.

Nope, we’ll collect it for free within the first 7 days!

Once a refund has been processed, it takes 5 working days for the money to be back in your account.

You can return as many cars as you’d like. However, only your first car will be picked up for free. If you order more than one car in a 12 month period you’ll need to pay a £100 collection fee for the return. You would still be entitled to our free 7-Day Driveaway Insurance, 90-day warranty and 250 miles allowance on every purchase as standard.

When we come and collect the car, we’ll check it over and agree if it’s good to return. Then we’ll kick off the refund process.

The refund will need to happen using the same original payment method and will include any charges for damage or mileage beyond the 250 mile limit.

The refund will only be processed once we have your signed V5. Once all this is confirmed, your money will be back in your account within 5 working days.

If you decide to return your Cazoo car within the 7-Day Money Back Guarantee period, we won’t be able to give you your old car back. We'll do our best to help you find an alternative car to buy from Cazoo. We’ll also pay you the cash equivalent of the part exchange via bank transfer.

If you’d like to return your car within the 7-Day Money Back Guarantee period, you’ll need to contact us to book a collection within 7 days of delivery and the collection will need to take place within 14 days of when you received the car.

If you don't book within 7 days of delivery or the car isn’t collected within 14 days of delivery, you won’t be eligible for the 7-Day Money Back Guarantee. You can book your return by calling us on 020 3901 3488. We’ll need to collect the car at the same address where it was delivered. We'll also collect your V5 log book at the same time, but if you haven't received it by the time we collect the car, please post it to Cazoo, 40 Churchway, London, NW1 1LW once it arrives from the DVLA.

If you won’t be home for the collection, you’ll need to contact our Customer Support Team on 020 3901 3488 at least 24 hours before the collection to rearrange it. We’ll collect the car at no extra cost. 

If you need to rearrange your collection less than 24 hours before the scheduled time, there will be a cancellation charge of £250. We’ll take this payment when you reschedule the delivery online.

A note on insurance

We provide free 7-Day Driveaway Insurance from Tempcover which you’ll need to activate before we handover your car at delivery. Or you can arrange your own insurance coverage instead. After the 7 days, you'll need to arrange your own insurance cover.

Our free 7-Day Driveaway Insurance from Tempcover is a single user fully comprehensive policy that will cover you if your Cazoo car is lost, damaged or stolen during the first 7 days. If you do need to make a claim, there will be a £500 excess to pay. This excess is increased to £750 for all drivers aged 21 and under. To find out more, read a summary of the cover provided.

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