Cazoo service, MOT & repair terms and conditions

1 Introduction

These terms and conditions (Terms) apply to MOT, servicing and repair services provided at Cazoo Service Centres (Services). Please visit (Site) for more information about the Services we offer.

2 Who we are

Cazoo Limited (Cazoo, we, us or our) is registered in England and Wales under company number 11624245. Our registered office is at 41 Chalton Street, London NW1 1JD.

3 Booking

3.1 You may book Services (a Booking) on our Site or by calling 020 3901 3488.

3.2 By making a Booking, you offer to buy the Services from us that you select in your Booking, as set out in the confirmation email we send you. When you hand your car over at the Cazoo Service Centre, a binding contract consisting of your Booking and these Terms is formed between you and us (Contract).

3.3 When you make a Booking, we’ll ask you to pick a date for your Booking at the Cazoo Service Centre you choose.

4 Price

4.1 The price for the Services is shown in your confirmation email. You must pay in full when you collect your car. Sometimes you might need to pay additional costs - for example, for parts, consumables, or extra work needed for your repair or for your car to pass its MOT. Our prices include VAT. We accept all major debit and credit cards in your name, except corporate and international cards.

4.2 Sometimes we offer Services at sale or promotional prices. These offers apply only to selected Services and are subject to availability. Special conditions and geographical exclusions apply. We may withdraw sale or promotional prices at any time.

5 Rescheduling and cancellations

5.1 To reschedule or cancel your Booking, please contact us on 020 3901 3488.

5.2 Sometimes, we might need to cancel or reschedule your Booking. If this happens, we’ll let you know as soon as we can.

6 At the Cazoo Service Centre

6.1 We’ll contact you before your Booking date  to confirm when you should arrive at the Cazoo Service Centre. If you’re late, we’ll try to fit you in, but we might need  to reschedule your Booking for another day depending on the Services you booked.

6.2 If you need a Cazoo courtesy car, please let us know when you make  your Booking, and we’ll try to make one available for you. You’ll need to agree to some separate terms and conditions at the Cazoo Service Centre on the day of your Booking before you can drive one of our courtesy cars. If you are on one of our service plans, or your Booking is for Services provided under a warranty, then we won’t charge you for using a courtesy car. Otherwise, we may ask you to pay a small charge.

7 Warranty

We offer a warranty on any work we do as part of the Services, covering poor workmanship and any defective parts fitted by us, which lasts for three months or 3,000 miles after we do the work (whichever is sooner). Some parts fitted to your car will come with a manufacturer’s guarantee - we’ll give you the details where this is the case.

8 Our liability to you

8.1 Nothing in the Contract restricts our liability for death or personal injury resulting from our negligence, fraud or fraudulent misrepresentation or any other liability that can’t be restricted by law. Nothing in the Contract restricts your statutory rights. For further information about your statutory rights, contact your local authority Trading Standards Department or Citizens Advice Bureau.

8.2 We exclude all implied representations, warranties, conditions and terms (whether implied by statute, common law or otherwise) to the fullest extent permitted by law. Scheduled times are estimates only.

8.3 We’re only liable to you for direct losses arising out of or in connection with the Contract.

8.4 Other than as set out in paragraph 8.1, our total liability to you under or in connection with the Contract (whether in contract, tort (including negligence), for breach of any duty or otherwise) is limited to an amount equal to the value of your car at the date of the Contract as calculated by CAP HPI Ltd, which operates an automotive industry benchmark for the valuation of cars.

9 Events outside our control 

9.1 We’re not liable to you if we can’t perform any of our obligations under this Contract on time because of any event or circumstance which is beyond our reasonable control.

9.2 We’ll tell you as soon as reasonably possible if this happens, and our obligations under this Contract will be suspended until that event or circumstance is over.

10 Personal information

You can find out how we use your personal information in our Privacy Policy.

11 Complaints 

11.1 You can complain about Cazoo by writing a letter to Cazoo, 41 Chalton Street, London NW1 1JD, by calling us on 020 3901 3488, or by emailing us on [email protected]. We’ll get back to you within 48 hours.

11.2 If you’re not happy with the outcome of your complaint, you may refer your complaint to The Retail ADR, a certified alternative dispute resolution provider whose role it is to resolve disputes between consumers and traders without having to go to court.

11.3 The contact details for The Retail ADR are: Stratford Office Village, Unit 12 Walker Avenue, Wolverton, Milton Keynes, MK12 5TW. Telephone: 020 3540 8063. Email: [email protected].

12 General terms

12.1 If any part of the Contract is found to be unlawful, invalid or unenforceable, this doesn’t affect the validity of the rest of the Contract, which will continue in effect.

12.2 We may transfer our rights and obligations under the Contract to another organisation, but this won’t affect your rights or our obligations under the Contract.

12.3 The Contract is the entire agreement between you and us relating to its subject matter and supersedes anything previously passing between you and us relating to that subject matter. By making a Booking, you confirm that you have not entered into the Contract in reliance on, and shall have no remedies relating to, anything that is not expressly set out in the Contract.

12.4 The Contract is governed by English law. This means that any dispute arising out of or in connection with the Contract (including non-contractual disputes) are governed by English law. You may bring legal proceedings in the English courts. If you live in Scotland, you may bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland, you may bring legal proceedings in either the Northern Irish or the English courts.

12.5 We may change these Terms and the Services sometimes, but any changes we do make won’t affect any Bookings you have already made. These Terms were most recently updated on 16 October 2020.