This is where you’ll find answers to any questions you might have. As part of our Drover acquisition, we’re rebranding all existing Drover subscriptions as Cazoo subscriptions. We’re required by law to tell you when Cazoo has become a ‘controller’ of your personal data.
Search subscription carsThere will be no changes to your existing Drover subscription. Your Drover subscription will continue until the point that you make a change to your Drover contract, for example, if you wish to renew your Drover subscription. On renewal, you can continue your subscription on a new contract with Cazoo.
Yes, there is no need to create a new Cazoo account. You can simply log in and access your car subscription details with your Drover account and password.
Give our Customer Support Team a call on 020 3901 3488 and we’ll do our best to help.
We're currently working on something bigger and better for our customers. If you have any more questions about your Drover subscription, give us a call on 020 3901 3488.
If you would like to extend your car subscription then we can set up a new Cazoo contract with you. If you have any questions about your new contract with Cazoo, please give our Customer Support Team a call on 020 3901 3488 and we’ll do our best to help.
When you know your subscription is ending, simply search subscription cars on Cazoo and apply for a new subscription. You might notice some changes when applying for a subscription. If you have any questions check out our FAQs or call us on 020 3901 3488.
If you already have a Drover subscription with your own insurance, you don’t need to do anything. You should continue to insure your subscription car until your subscription ends.
If you’d like to take out a new subscription, the new subscription will include fully comprehensive insurance as standard. If you’re unsure what insurance cover you have, call us on 020 3901 3488.
Yes, Cazoo is now a ‘controller’ of your personal data. If you have an ongoing subscription, Drover will also continue as a ‘controller’ of your personal data in connection with that subscription.
We’re using your personal data if you’ve bought a subscription that was provided by Drover. As we recently bought Drover, we need to use your personal data to continue to provide this subscription to you.
We might also use your personal data in other circumstances - for example, where we need to meet a legal obligation or where we have a legitimate interest in doing so. You can find out more about this in our Privacy Policy.
If you have an ongoing subscription with Drover, then Drover will use your personal data in the same ways as Cazoo. Again, you can find out more about this in our Privacy Policy.
We have your name, contact information, details about any account you created or subscription you’ve bought from Drover, and information that you supplied to Drover (for example, driving licence details and credit check details). You can check that the information we have about you is up-to-date in an email we'll send you.
Drover and Cazoo both install telematics devices in their subscription cars. This measures, records, and transmits to us information about acceleration, deceleration, braking, speed, cornering style, car health and maintenance, fuel levels, mileage, time of use of the car, types of roads used, location of the car, and CO2 emissions. You can find out more about this in our Privacy Policy.
We don’t sell your personal data to anyone. Sometimes we use suppliers who need access to your personal data (for example, our business email and file management systems are provided by Google). We only use suppliers we trust and we require those suppliers to keep your personal data safe and secure. For more information see our Privacy Policy.
We only keep your personal data for as long as we need it. The precise length of time will depend on the personal data in question and the products or services you bought. You can find out more in our Privacy Policy.
Yes, we use some business systems that use infrastructure located outside the UK and EEA. When we do this, we put in place safeguards to protect your personal data. You can find out more in our Privacy Policy.
You have legal rights when it comes to your personal data, including the right to access, correct and request erasure of your personal data. You can find out more about your rights and how to exercise them in our Privacy Policy.
If you’re not happy with how Cazoo or Drover has used your personal data, please email us at [email protected]. You can also contact the UK’s supervisory authority for data protection, the Information Commissioner’s Office.
We take your privacy seriously. If you’d like to get in touch, you can find out how to contact our Data Protection Officer in our Privacy Policy.
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