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Kirkham Part Exchange Centre T/A North West Car Group
31 Blackpool Road, Kirkham, Prestons, PR4 2RE
prestons
4.1 (573 reviews)
Kirkham Part Exchange Centre T/A North West Car Group
31 Blackpool Road, Kirkham, Prestons, PR4 2RE
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Purchased a car with Kirkham Part exchange centre, very good customer service. The car I purchased was a temporary car until we had been given a more permanent car and I have recently sold back the car to the garage which was no hassle and a fair price give to purchase the car back from me, Thanks for all your help and great customer service.
I strongly advise avoiding this dealership. I purchased a red Nissan X-Trail on 29th January. There is already a negative review about this car but at the time I bought it was not there, I really wish there had been though as it has been nothing short of a nightmare. During the test drive a warning light appeared relating to a parking sensor. When I returned, i told Jamie who ran some checks and assured me it was just a faulty sensor that could be replaced. I was told I could take the car and bring it back the following week for repair. In hindsight I should have walked away and I take responsibility for that decision but at the time I believed it was a minor issue. I had been without a car for a few weeks and have a daughter with severe autism and mobility issues as well as a two-year-old so I was getting desperate to get something suitable quickly. Shortly after getting the car home I discovered the sunroof didn\u2019t work. I reported this and arranged to have it looked at alongside the sensor issue. When I returned the car a week later, I was told after a few hours that the job was \u201ctoo big\u201d for their mechanic and that I should take it elsewhere. This immediately raised concerns how could a simple parking sensor replacement be too much for their in house mechanic? I then booked the car in with a Nissan specialist, but the earliest appointment was two weeks later. During that time multiple serious issues developed The central locking stopped working properly, The boot constantly showed as open when it wasn\u2019t, Stop/start warnings appeared, The car began cutting out while driving, After it would rain, I could hear water moving inside the car. I reported all of this to the dealership and was told the water noise was likely just tanks under the window needing emptying or something like that. When the car was finally inspected by a Nissan specialist they found extensive damage caused by a long term leak from the sunroof like the previous review stated! This had corroded the electrics and explained all the faults. I was told there was over \xa35,000 worth of damage and the inspection was stopped early as it was clear the car was in a state of serious disrepair the specialist also stated that there is no way a mechanic could have inspected this car previously without identifying these issues strongly suggesting the dealership was or should have been aware of the issues. I contacted the dealership the next day to reject the car and was met with an extremely poor attitude particularly from the owner Jay. Instead of taking responsibility I was told to contact my finance company and I had to follow a \u201cprocess,\u201d despite them already inspecting the car and being aware from the day I bought it there was issues I formally rejected the car on 20th February It took until 2nd March just to agree on a return date which was the 8th of march as there was pushback from the dealership to pick the car up can I add as well it\u2019s a nearly 90 mile round trip which I did 3 times first to get the car second to have it fixed and 3rd to return it. I was then told after dropping the car back off that the inspection wouldn\u2019t take place until 16th March! I was then told they couldn\u2019t issue a refund until the car was resold which is completely unacceptable after further delays a lot of messing around I was eventually told I\u2019d be refunded on 27th March. I had paid a \xa35,000 deposit and financed \xa33,000 so I then had to wait for the finance agreement to be unwound as well. While faults can happen with any car the dealership\u2019s lack of accountability poor communication and constant delays made this situation far worse than it needed to be. The fact that there are multiple negative reviews about this same car speaks volumes. I\u2019m sure in there reply there attitudes and excuses will continue.
I saw this garage online and thought this sounds good, however the car was not what it seemed apparently they are all inspected by the AA and there is a video of Jay saying "all cars are inspected by the AA so you don't buy a lemon" What a joke here is a list of advisories on a vehicle I put a deposit on. (PSA) I'd Paid \xa3300 deposit and when I approached Jay to get my money back (as it was a lemon) he gave me some policy he has that he spoken to his legal department and the deposit is non refundable. I spoke to Citizens advice and sent him a letter. To what he replied with as a token gesture I will refund half (\xa3150). I then said I will see you in court for the full amount, which he laughed. I've been to court today and have got all the deposit + expenses back. If this Man tries it on let the Court deal with him. Justice prevails.
I visited North West Car Group last week and purchased a car. I was blown away by the level of customer service i was given from start to finish. The staff was incredibly attentive and made sure all my needs were met. just wanted to say Thank You for a speedy handover for my car.
Avoid This Dealership \u2013 Subpar Vehicles and Appalling Customer Service \u200bI am writing this to warn others about the experience my mother had at NORTH WEST CAR GROUP. She purchased a 2018 Citroen C3 1.2L for over \xa35,000, expecting a reliable vehicle. Instead, she has been met with a mechanical nightmare and aggressive, unprofessional behavior. \u200bThe Issues: \u200bMechanical Failure: Within a few months, the car began burning excessive amounts of oil\u2014a known symptom of serious engine distress. \u200bLack of Accountability: When the car was returned for inspection, the sales representative claimed he "didn't know" what was wrong. \u200bCustomer Blaming: Upon collection, the tone shifted. The representative was incredibly rude, accusing my mother of "overfilling" the oil to deflect from the engine's actual condition. \u200bUnprofessional Tactics: My mother was threatened with storage charges if she didn't collect the car immediately. When she picked it up, she found a container in the back used to top up the car\u2014filled with used, dirty oil. \u200bThe Outcome: We have been quoted \xa33,000 for a full engine rebuild. The garage has refused to take responsibility for selling a vehicle that clearly had underlying issues. Since I can not reply here is my response to your reply. Thank you for your response, though it is disappointing to see so many factual inaccuracies. \u200bThe Oil: To be clear, I did not use \u2018supermarket oil.\u2019 The oil was purchased from a specialist car parts shop on Highfield Road, Blackpool, where the staff specifically matched the grade to the vehicle's registration. I have the records to prove this. \u200bThe Timeline: Your claims about the purchase date and the oil being 'freshly purchased' while the car was with you are simply incorrect. The oil was bought and used as a direct result of the extreme consumption issues I experienced immediately after purchase. \u200bConduct: I was never aggressive or rude; I was a customer with a faulty vehicle seeking the support I was entitled to. It was only after being repeatedly dismissed that I felt the need to involve Trading Standards and seek legal advice. \u200bResolution: It is telling that you only offer to \u2018properly review\u2019 the matter now, long after the window for a simple resolution has passed. \u200bI am posting this to ensure other consumers are aware of my experience. I stand by my account: the vehicle was not of satisfactory quality, and the attempt to blame the owner for inherent mechanical faults is unacceptable.
absolute scum of the earth this place , one of the most dodgiest car dealers of the north West, gives del boy a good name ha ha glad I gave the car back to the finance company in the end , phew ha ha do yourself a favour people STAY WELL CLEAR \U0001f609 of this con artist , he buys crashed damaged cars and gets his unqualified mechanic to bodge them and sell them on ha ha \U0001f602 and you the people are the unfortunate ones who buys them , me included ha ha , he has an excuse for everything, he talks the talk this guy ,and has an answer fir everything, but at the end of the day hes just a low life scumbag , KARMA WILL ALWAYS WIN IN THE END
I found Kirkham P/X very helpful. No pressure sale, I was left alone to examine car and test drive. On day of collection there was some confusion over the MOT. Kirkham P/X sorted me out a courtesy car unit mine was ready. Can't fault both Jay and Ian very helpful throughout the sale. Would use again.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
