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Hounslow Cars Ltd
Joylon House, Amberley Way, Hounslow, TW4 6BH
hounslow
3.6 (240 reviews)
Hounslow Cars Ltd
Joylon House, Amberley Way, Hounslow, TW4 6BH
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Avoid at all costs. I purchased a grey 2017 Vauxhall Astra SRI for \xa36,900 at the beginning of January. As a first-time buyer, I relied heavily on the salesperson, who seemed friendly but was somewhat pushy and kept the test drive very short. Unfortunately, I didn\u2019t notice any issues at the time. Within just two days of owning the car, serious problems emerged \u2014 a strong burning smell and blue smoke coming from the exhaust, which is typically a sign of oil burning. I returned the car to HCL, but communication was extremely poor. Despite repeated promises, I heard nothing for days. When they finally responded, their mechanic claimed it was a catalytic converter issue, which didn\u2019t align with the symptoms. To make matters worse, they lost my spare key after leaving it in another customer\u2019s car. Concerned, I took the car to Advance Vauxhall Slough for an independent inspection. Their report revealed a far more serious issue \u2014 likely worn piston rings and leading to cylinder wall damage, meaning the engine would probably need replacing. They also indicated this problem would've been present for some time and should have been obvious to HCL's mechanic. Given that the fault appeared within 30 days, I exercised my rights under the Consumer Rights Act 2015 and requested a full refund. HCL repeatedly delayed the process, using excuses like the manager being on holiday. It got to the point where I had to threaten mediation before they agreed to refund me. Even then, the agreed refund date passed with no payment. After chasing again, I was told to wait longer. Eventually, I received an email claiming they would deduct money due to alleged bodywork damage during my ownership \u2014 something that is completely untrue and was never mentioned when I returned the car. I requested photographic evidence and an itemised list of the damage, which they never provided. Three weeks after returning the car, I finally received \xa36,500 \u2014 \xa3400 short of the full amount owed \u2014 and have heard nothing since. While some of their cars may be fine, my experience shows that when serious issues arise, they are difficult to deal with, unresponsive, and unwilling to take full responsibility. I would strongly advise others to avoid. I have also noticed that the Astra is back up for sale for \xa37000 on their website and autotrader and would not recommend anyone to purchase it incase the issue is still present.
I bought my first car in the uk since ive come and the service hounslow cars provided was genuinely so phenomenal. Ali started me off and we completed the finance steps one by one where he was explaining everything step by step making it easy for me and he passed it onto munib where he took me on a test drive and helped me with insurence and he was amazing , munib is so nice and hounslow cars , its been a pleasure and i will cone back for sure
I came to hounslow cars limited and bought a 2012 hyundai and ali helped me throughout the purchase and along came paperwork where munib sat an hour with me ensuring the car was taxed , and insured . Munib was so helpful and was so paitent making sure we was all set and he really is so nice and polite and really professional. Hes so kind and hounslow cars are genuinely the most helpful deslership with best staff
I bought a 2016 blue Ford focus from Hounslow cars , after reading the positive reviews I was deemed to come and buy my first car and the service Munib provided was outstanding for such young age . Munib was so professional , amazing and kind hearted Really caring about customers ensuring I was beyond satisfied, he really is one of the best car salesman out here and he seems to have such great attitude and potential for the future with his working ethics . Thanks Hounslow cars and thank you for my new Ford
I had a great experience buying my car thanks to Munib. From the start, he was incredibly kind, professional, and genuinely helpful. He took the time to explain everything clearly and made the whole process smooth and stress-free. What really stood out was how honest and patient he was. He never rushed me or pressured me into making a decision. Instead, he made sure I understood all my options and helped me find the right car that suited my needs perfectly. Munib\u2019s customer service was honestly top-tier. He was friendly, approachable, and went the extra mile to make sure I was happy with my purchase. You can tell he truly cares about his customers and wants them to leave satisfied. I\u2019m really grateful for the way he handled everything and for helping me get the car I now own. If anyone is looking to buy a car, I would definitely recommend speaking to Munib. He\u2019s one of the best car dealers I\u2019ve dealt with and made the whole experience easy and enjoyable.
Brought a car from Hounslow cars,the seller was very professional,took his time talking to us about the car and let us take it for a test drive. After reading the bad reviews on Google I was a little dubious at first,but after talking to the seller on the phone before going to view the car he settled any concerns I had,and sent me paperwork to show what work had been done to the car previously, All in all an excellent experience.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
