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Dereham Motor Company ltd
19 Yaxham Road, Dereham, NR19 1HB
dereham
3.8 (161 reviews)
Dereham Motor Company ltd
19 Yaxham Road, Dereham, NR19 1HB
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I recently took my car to Dereham Motor Company for a DPF clean, and I was genuinely impressed with the service I received. The team was prompt, professional, and very approachable. What stood out most was their honesty and attention to detail. Alongside the DPF cleaning, they recommended an oil and filter change\u2014something that had never been mentioned during my previous two DPF cleans elsewhere. Although it meant an additional cost, I really appreciated the advice because it made complete sense; without changing the oil, the problem could easily return. The staff were friendly and easy to talk to, which made the whole experience even better. Overall, I found their service to be thorough, transparent, and good value compared to my past experiences. I wouldn\u2019t hesitate to return for future maintenance work and would definitely recommend them to others.
After being stung many times with cars and vans we finally found a breath of fresh air a honest and trust worthy garage with very helpful staff from the management to the staff we would like to thank you all and the sales lady that delt with us she was very helpful even took our dog for a walk while we were on a test drive we drove 2 hours to use this garage honest car sale is a rare thing I would and will definitely be using this garage again a little gem of a find \U0001f600
Bought a car and everything went smooth until something went wrong. I took car back to have diagnosis from there everything tit's up . Not interested in solving the the problem no ring back constantly ringing them. Seems I got your money so don't care spinning out to dead line for money back
Got a car here in September. Given a clean MOT by them. Had it checked over 700 miles later. Brakes should have had a warning, two of the tyres found to be illegal. Would have definitely needed a warning at MOT as well. Reporting to the DVSA as the MOT issued was clearly false. Allowing someone to drive off in a car that is claimed to be ok when it has unsafe faults is at best immoral. Luckily we had it checked. Warranty rubbish. Will not use this garage again. Not to be trusted.
So having read the reviews about how dodgy this place was, and how he tells you about a customer coming to view the car later (yes he did say that).... So I arrived at said location, got out of my car and was met by Ash, I told him what car I had seen and after a bit of hunting he took me to it. Allowed me to look round the car without him nearby, his attention to detail was really good, noticed polish on the car that hadn't been cleaned. He offered 12 months MOT and 6 months service. At no point did I feel pressured into buying this car, throughout the whole experience he was polite, no nasty attitude, pleasurable gentleman
I recently bought a Jaguar from Dereham Motors and the whole experience was refreshingly straightforward. From the first enquiry through to collection everything was handled properly and without pressure. Lisa in particular was excellent with clear communication, honest answers to technical questions and plenty of patience while I worked through inspections and checks. Nothing felt rushed and I was given the time needed to be comfortable with the car and paperwork. The car itself was exactly as described and well presented on arrival which always tells you a lot about a dealer\u2019s standards. I had a minor issue with the screenwasher and they said they\u2019d cover it at my local garage! Overall a professional and trustworthy service and I\u2019d happily deal with Lisa and Dereham Motors again.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
