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Arnold Clark Dumfries BMW/MINI
York House, Annan Road, Dumfries, DG1 3AW
dumfries
4.7 (186,890 reviews)
Arnold Clark Dumfries BMW/MINI
York House, Annan Road, Dumfries, DG1 3AW
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This is the second time I’ve bought a car from Arnold Clark in Morecambe. The sales team are extremely knowledgeable and helpful without being pushy. The cars are really reasonably priced and part exchange is extremely competitive compared with other garages and online car services. I would highly recommend them and will be looking for my next car purchase there when the time comes
I could cry should off know something was wrong Bought-on the Sunday was to pick it up on the Monday Was on my way driven over to pick it up when we got a call on the Monday to say they lost the keys to my new car By this time my old car insurance was running out that night as everything was changeing over to my new Clio as I was trading my old Clio in so we still had to go there to drop that car off which was fine So we where told they where getting new keys so plan was to pick up my new car the next day on Tuesday once again got a call around 4pm still couldn’t find the keys and never had the new set made by this point I was starting to worry They did offer my a Courtesy car but it was a Automatic I said I’ve never drove one so no it’s okay he then said it’s just like driving a gocart I said I’ve I’ve never drove one of them So I just left it they said they never had a manual one to use So the sale guy rayan was off the Wednesday so my husband had to take me to work on that day an pick me up Even tho he works also so he had to finsh early to come get me also Thursday morning So the plan was to pick the car up Thursday evening afternoon I got a call to say they found my keys in a other car that was sold that day so my car was ready So went over to pick the car up never got a test drive before we got the car but they had to take it on a test drive by them self for 2 miles before we got it With out us there when he got back we signed paperwork payed £4000 deposit on it still £6000 on the car to pay they took us to my car which I love drove it home went to work the next day and the noise started coming from it revs go up to number 2 when I stop the car loud ticking noise coming from the engine car is jerking also with the revs car now has to back to Arnold Clark on the Tuesday next week but getting dropped off Monday So now I’ve no car no money to sort out something in the meantime I could cry my savings gone and I work full time we really really could off done with out all this I really am gutted just want to give the car back an cancel everything
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
