Cazoo car quality standards

All our cars are fully reconditioned to the highest standards at our Vehicle Preparation Centres.

What to expect from our used cars

We sell used cars, so you should expect some general wear and tear relative to the car’s age and mileage. As we own all our used cars and you’re buying directly from us, you can be completely confident about the condition, safety and quality.

What we fix

During our 300 point inspection, if we spot something that doesn’t meet our standards we fix it or tag it as an imperfection, so you know exactly what to expect. 

What we fix includes:

  • Dents over 25mm 

  • Chips larger than 3mm 

  • Scratches that can be polished out

  • Paintwork to make sure it’s rust-free and colour corrected

  • Scratches on the windscreen in the driver’s eyeline

  • Plus much more!

Our car standards checklist

See the full details of what we fix, from dents to scratches, paintwork and more.

We highlight imperfections

We do our best to fix cosmetic imperfections and show them in the car’s image gallery in line with our quality standards. Just click on ‘Imperfections’ on the car details page and look out for the orange triangles.

Our tyre standards

All our tyres have a minimum tread depth of 3mm across at least 75% of the tyre’s width. This is well above the legal limit of 1.6mm.

All Cazoo cars come with either:

  • A full-sized spare tyre 

  • A temporary emergency tyre

  • An emergency tyre sealant kit

  • Run-flat tyres 

If a car has been fitted with run-flat tyres, they don’t need a spare as they can travel around 50 miles with a puncture. Run-flat tyres are designed so that if you have a puncture, you can drive your car safely within the manufacturer's recommended speed limits. 

If a tyre needs replacing, we match it to a new mid-range equivalent. Tyres on electric cars, SUVs and sports cars are always replaced with new tyres from the same brand.

About car accessories

All our used cars come with:

  • A full set of mats that are in good condition. 

  • A fully working sat nav and SD card, if included with the car.

  • The number of keys stated on our website.

A note on electric cars

  • All our electric cars come with two charging cables; a home charger and a fast charger.

  • Our plug-in hybrid cars include a home charger and a street charger.

Receiving your Cazoo car

On the day, your Handover Specialist will show you the car's imperfections that were displayed on our website, if there are any.

For extra peace of mind, our 7-Day Money Back Guarantee starts from the day you receive your car. You have up to a week to get to know your Cazoo car and to make sure it’s right for you.

What to expect on the day

Find your perfect car

Browse our wide range of used cars available to buy or finance.

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