Our reconditioning standards

Cazoo car promise

The Cazoo promise

We only sell cars that meet our highest standards. We’re very picky and buy less than 5% of the cars that we look at. Then each one undergoes a comprehensive 150+ point inspection where we check everything from the engine to the braking system through to the suspension and more. Our tyre treads are also a minimum of 2.5mm which is above the legal limit.

Every Cazoo car is fully reconditioned and completes a thorough road test before we offer it for sale on our website.


We do our best to fix any cosmetic imperfections, but if there’s something that we can’t quite buff out, we highlight it in the car’s image gallery, so you know exactly what to expect. The imperfections we show may appear in visible areas and can be viewed from two metres away.


What we show in our photos

As we sell used cars, you should expect some general wear and tear relative to the car’s age and mileage.

Scratches on the wheels and alloys 

  • Longer than a 20p coin

All exterior panels (the doors, bumpers, boot, bonnet and boot lid)

  • Chips as small as 3mm that impact the surface paint
  • 5+ chips in an area the size of a lime (4cmx4cm) 
  • Dents that are more than 1cm wide
  • Scratches that are longer than 2cm

 Interior fabrics 

  • Any scuffs, stains, discolouration larger than 2cm

Interior hard surfaces

  • Wear on interior surfaces that are visible from a metre away
  • Damage that’s at least 2cm

What isn’t shown in our photos

We don’t include photos of the normal wear and tear that you’d expect from a used car based on its age, mileage and general day-to-day use. This means that minor stone chips, scratches, dents or interior marks may not be shown in the gallery.

 Scratches on the wheels

  • Under 2.5cm long 

All exterior panels (the doors, bumpers, boot, bonnet and boot lid)

  • Chips less 3mm wide
  • Dents that are 1cm wide 
  • Scratches less than 2cm long

Interior fabrics & hard surfaces 

  • Scuffs, stains, discolouration and repaired upholstery that are less than 1cm 


  • Chips up to 1cm long that aren't in the driver's eyeline
  • Light scratches on the windscreen

High use areas 

  • Faint scuffing in areas like door sills, boot sill and the glove box lid longer than 2cm

Our car promise

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